Website live chat
Embedded chat widget, visitors can start a conversation instantly
Getting recommended by AI is step one — someone still has to answer the inquiry. Shangxun AI Helpdesk covers 9 channels out of the box (website chat, WhatsApp, Instagram, Telegram, LINE, SMS, email) with AI auto-replies in 14 languages. The self-hosted edition is free forever (optional deployment service CNY 1,980 one-off); cloud SaaS from CNY 49 per seat per month; private deployment quoted per project. Provided by Chongqing Shangxun Media Co., Ltd. (incorporated 2009).
A GEO site and GEO content get your brand recommended by AI engines. The buyer's next move is a WhatsApp message, a Telegram ping or an email. Shangxun AI Helpdesk captures that flow: AI answers common questions instantly, complex cases go to human agents, and languages are translated in real time — recommend, capture, convert.
The Export lead-generation service gets you found and recommended; the AI Helpdesk makes sure the inquiry gets answered. They can be purchased separately or delivered together as the “lead capture” stage of the 90-day journey.
Embedded chat widget, visitors can start a conversation instantly
The most-used messaging channel for overseas buyers
DMs flow straight into the shared inbox
Page messages in one workspace
Community and private chat in one place
Mainstream in Japan, Korea and Southeast Asia
Notifications and two-way conversations
The primary asynchronous channel across time zones
Custom channels such as TikTok DM, connected on demand
These are the channels available natively. Channels without native support (such as TikTok DM or WeCom) can be connected through the API channel. Final availability follows the deployment contract.
Build a knowledge base from your product material, FAQs and after-sales policies; common questions get instant AI answers.
When human agents handle complex cases, AI suggests replies, searches history and pulls knowledge-base entries.
Agents can work in Chinese while serving customers in English, Spanish, Arabic, Russian and more.
Topics, frequent questions and sentiment are classified automatically.
Rules-based tagging, prioritisation and team assignment.
Connect OpenAI, DeepSeek, Doubao or your own deployed model.
Built on a deeply customised open-source helpdesk architecture with the original open-source licence notice retained. Self-host for full control of code and data, or use the hosted cloud edition.
Software free forever
From CNY 49 / seat / month
Quoted per project
Channel list, language needs and deployment mode; we deliver a deployment assessment.
Cloud SaaS goes live the same day; self-hosted delivery takes 3–7 working days.
Connect WhatsApp / Telegram accounts and train the knowledge base on your material.
Agent training plus a monthly usage report (volume, response time, frequent questions).
Not sure which deployment mode fits? Send us your channel list and team size — we reply with an assessment and a quote, and an honest view on whether you need this yet.